Effective Date: June 2026
At Grab Creatives, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, submit an enquiry, or subscribe to our newsletter.
By using our website, submitting an enquiry, or subscribing to our newsletter, you consent to the collection and use of your information as outlined in this Privacy Policy.
Information We Collect
We may collect the following information when you interact with our website or contact us:
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Name and surname
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Email address
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Phone number
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Company or business information
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Project details and enquiries
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Information submitted through our contact forms
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Information provided when subscribing to our newsletter
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Any other information you voluntarily provide to us
We may also automatically collect certain technical information, including:
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IP address
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Browser type and version
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Device information
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Pages visited on our website
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Time spent on our website
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General location information
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Website usage and interaction data
How We Use Your Information
We use the information we collect to:
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Respond to enquiries and provide our services
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Communicate regarding projects and requests
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Prepare quotations and proposals
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Deliver and improve our services
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Send important updates relating to our services
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Send newsletters, updates, and promotional communications where you have opted in
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Improve our website and user experience
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Maintain internal records and business operations
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Comply with legal and regulatory obligations
Newsletter Subscription
If you choose to subscribe to our newsletter, we may collect your name and email address to send you updates, insights, promotional content, and information about our services.
You may unsubscribe from our marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly. We will respect your preferences and cease marketing communications upon your request.
Cookies and Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and better understand how visitors interact with our website.
We may use analytics tools to collect information such as browser type, device information, pages visited, time spent on our website, and general location data. This information is generally collected in an aggregated and anonymous form and helps us improve our website, content, and user experience.
You may choose to manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features and functionality of our website.
Information Sharing
We respect your privacy and do not sell, trade, or rent your personal information to third parties.
We may share your information only where necessary to:
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Provide our services and fulfil your requests
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Work with trusted service providers who assist in operating our business and website
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Comply with legal obligations or lawful requests from authorities
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Protect our rights, property, and business interests
Any third-party service providers engaged by us are expected to maintain the confidentiality and security of your information.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, misuse, or destruction. While we strive to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices, content, or security of these websites and encourage you to review their respective privacy policies before providing any personal information.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Subject to applicable laws, you may have the right to:
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Request access to your personal information
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Request correction of inaccurate or incomplete information
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Request deletion of your personal information where applicable
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Withdraw consent to marketing communications
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Request information about how your personal information is processed
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Grab Creatives
Email: micaela@grabcreatives.co.za
Phone: 072 610 4623
Website: www.grabcreatives.co.za
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or website functionality. Any updates will be posted on this page and will become effective immediately upon publication.